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Terms And Conditions

Terms And Conditions

The following Terms and Conditions establish the agreement between you and St Albans Taxis. By booking a taxi and using our service, you unconditionally agree to the terms and conditions as presented in this agreement.

1. Definitions

In this agreement, "St Albans Taxis," "we," or "us" refers to the service provider. The terms "you" and "your" may denote any individual, business, or company making a booking with us.

2. Booking

2.1 It is your responsibility to allocate sufficient time for your journey to ensure punctuality. This includes all airport transfers where adherence to check-in times is crucial. St Albans Taxis is not liable for any delays resulting from your failure to allocate ample travel time or your unavailability at the designated pickup time.

2.2 It is your responsibility to select a vehicle that accommodates all passengers and luggage adequately. We do not guarantee the carriage of excessive luggage. Please note that any child, regardless of age, is considered a single passenger.

2.3 Passengers requiring wheelchair access should make this request at the time of booking.

3. Prices & Payment

3.1 St Albans Taxis provides quotations based on the information provided by you. Unless stated otherwise, all prices are exclusive of VAT, which will be added if applicable. We reserve the right to adjust the quoted price if there are significant changes to the itinerary.

3.2 Our quote includes a 45-minute waiting period after the scheduled landing time and the cost of airport parking. Any waiting time exceeding this will be subject to the standard St Albans Taxis waiting rate. While we strive to monitor flight details and adjust our service for delays, we are not obliged to do so.

3.3 Upon accepting a quote from us, you will receive a booking confirmation. It is your responsibility to review this confirmation for accuracy. Failure to notify St Albans Taxis of any discrepancies may result in delays or additional costs.

3.4 Payments for our services can be made in cash, credit card, or debit card.

4. The Service

4.1 You are responsible for the conduct of all passengers during the journey. Any charges for cleaning costs due to vehicle soiling, damage, or negative impact caused by a passenger will be applied.

4.2 Eating, drinking, and smoking are prohibited in the vehicle.

4.3 Children in the vehicle should be appropriately restrained according to their height, weight, and age.

4.4 We are not authorized to carry more passengers than permitted by licensing or insurance.

5. Cancellations

5.1 If you need to cancel your booking with St Albans Taxis, please do so as soon as possible. Cancellation after the vehicle has been dispatched may incur charges based on the time and distance covered by the driver up to the point of cancellation.

5.2 If you've booked through our online system and cancel before the vehicle has been dispatched, a charge may be applied to the original payment.

6. Liability

6.1 While St Albans Taxis strives for punctual arrival at your destination, we are not liable for losses due to delays beyond our control. There are no circumstances where St Albans Taxis will be responsible for losses incurred by you or your business.

6.2 Your luggage is carried at your own risk.

6.3 If the vehicle breaks down during your journey with St Albans Taxis, we will make every effort to provide an alternative vehicle to complete your journey promptly.

6.4 You will not hold St Albans Taxis liable for expenses, damages, costs, or losses arising from any omission or act by anyone in your party.

6.5 No party can exclude or limit their liability for personal injury or death resulting from negligence, fraudulent misrepresentation, willful default, or any matter declared unenforceable by applicable laws.

7. Termination

7.1 We reserve the right to terminate or decline a booking immediately if any passenger places a vehicle or driver at risk through abuse, violence, or damage. No refunds will be issued for terminated journeys.

8. Miscellaneous

8.1 St Albans Taxis may subcontract their obligations as stated in this agreement. You may not assign, delegate, or transfer your rights or obligations under this agreement.

8.2 St Albans Taxis may modify the terms and conditions at any time by updating this page. Please review these terms and conditions regularly to stay informed of any changes. Existing bookings will be honored at the rates in effect at the time of booking.

8.3 We handle information in accordance with the Data Protection Act of 1988.

8.4 This agreement represents the full agreement between St Albans Taxis and yourself.

8.5 Nothing in these terms and conditions is intended to confer any benefit on a third party. No third party has the right to enforce rights under this agreement unless an agreement has been established in writing.

9. Disputes

Any dispute or claim must be submitted within 30 days from the booking pickup date. St Albans Taxis is not obligated to consider claims or disputes submitted after this timeframe.

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The driver was prompt, polite, and made the ride very pleasant. The car was very clean and well-maintained. I would definitely use this service again.
Rich Gerber
Brilliant service, drivers on time and very friendly. Booking easy. Both vehicles high spec, clean and comfortable. Will definitely book with them again.
Jimmy Newman
These people are by far the best among all the cab services we have used. They are extremely polite and keep to the schedule carefully. They never let me down. I recommed
Raymond Smith
Very good service. St Albans Taxis are so cheap. Affordable Minicab company ever i use. Highly recommend for you to book your next trip with this company. Thanks for giving me such a good trip.
Robert Knox

Our Fleet in St Albans

Saloon Cars in St Albans - St Albans Taxis

Saloon Car

  • Passengers : 4
  • Luggage : 2
  • Hand Luggage : 2
Estate Cars in St Albans - St Albans Taxis

Estate Car

  • Passengers : 4
  • Luggage : 3
  • Hand Luggage : 2
MPV Cars in St Albans - St Albans Taxis


  • Passengers : 5
  • Luggage : 3
  • Hand Luggage : 3
Minibus Cars in St Albans - St Albans Taxis

Minibus Car

  • Passengers : 8
  • Luggage : 6
  • Hand Luggage : 6
VIP Cars in St Albans - St Albans Taxis


  • Passengers : 4
  • Luggage : 2
  • Hand Luggage : 2
Wheelchair Cars in St Albans - St Albans Taxis

Wheelchair Car

  • Passengers : 4
  • Wheelchair : 1